Complaints Policy

Wauwatosa Foundation Repair is committed to doing honest, careful work and treating homeowners with respect. If you have a concern or complaint about our service, we want to hear about it and we will work to resolve it.

How to Make a Complaint

Please call us using the phone number listed on our Site as soon as possible after the concern arises. Providing your name, the address where work was performed, and a description of the issue helps us respond quickly.

How We Handle Complaints

A member of our team will acknowledge your complaint promptly and review the details. We may arrange a follow-up visit to inspect the concern in person. We aim to resolve complaints in a fair and timely manner and will keep you informed throughout the process.

Our Commitment

We stand behind the work we perform as described in your written estimate or service agreement. If a concern relates to work we performed, we will work with you to make it right consistent with the terms of that agreement.

Record Keeping

We keep a record of complaints and their resolution so we can improve our service over time.